How do I transfer ownership of my Starlink hardware? (Residential & Business accounts)

Transferring ownership of your Starlink hardware can be a straightforward process if you follow the necessary steps. Whether you are selling your Starlink kit to a third party or transferring it to a new owner, here’s a guide to ensure the process goes smoothly.

Key Considerations Before Transferring

1. Responsibility for Hardware Condition

   • Starlink does not take responsibility for the condition of hardware sold or transferred by third parties. It is up to the buyer and seller to inspect and verify the kit’s functionality and condition before completing the transaction.

2. Payment Status

   • Ensure that all outstanding payments for orders and services are settled. Unpaid balances must be cleared before the hardware can be transferred.

3. Canceling Your Service

   • To transfer ownership, you must cancel your active Starlink service. Once the transfer is completed, the hardware will be permanently removed from your account, and your service will stop immediately.

4. Service Interruption

   • Be aware that any remaining service days on your account will not be refunded or carried over to the new owner. The service ends as soon as the hardware is transferred.

5. New Owner Sign-Up

   • The new owner must create a Starlink account and sign up for service at Starlink’s website. Availability of service will depend on the region and the type of service (e.g., Residential, Roam, etc.).

6. Initial Charges for New Owner

   • The new user will be charged for their first month of service at the time of activation.

7. Warranty Information

   • The original warranty period is tied to the date of the initial purchase, even when the hardware changes hands. Buyers should verify the condition of the hardware and understand the remaining warranty period. For detailed warranty terms, visit Starlink’s support page.

8. Country and Service Compliance

   • Starlink kits are certified for use in specific countries. Services and features may be restricted depending on the country where the hardware was originally purchased.

Transfer Restrictions

• Minimum Ownership Period:

  • Hardware cannot be transferred within the first 120 days of purchase or the first 90 days after activation, whichever is later.

• Compatibility Limitations:

  • Starlink Mini hardware cannot currently be transferred to Business accounts.

• Returns in Progress:

  • If you have initiated a return and the carrier has already scanned the return label, the hardware cannot be transferred.

  • If the return label has been generated but not yet scanned by the carrier, the hardware is still eligible for transfer.

    

Troubleshooting Transfer Issues

If you encounter difficulties transferring your hardware after meeting the 120-day purchase requirement or the 90-day activation rule, you can contact Starlink support. Be sure to have your proof of purchase handy to expedite the resolution.

Final Notes on How do I transfer ownership of my Starlink

When transferring ownership of Starlink hardware, it’s essential to communicate clearly with the new owner, settle all financial obligations, and cancel your service appropriately. By following these steps, you’ll ensure a smooth handover and allow the new owner to enjoy the benefits of Starlink’s cutting-edge satellite technology.